Accessibility-First
Built for accessibility. Required by law.
Independently evaluated on iOS and Android. Review the reports.
Spot Mobile
311 and field work, on your systems
The standard for 311, reimagined.
We connect residents and field crews to the systems cities already run — through native mobile apps, a web portal, and an integration layer built for municipal infrastructure. Powering 311 since 2009, from Boston and San Francisco to Chicago and Calgary.
Works with Verint, Salesforce, Esri, Motorola CSR, Maximo and more — or on its own.
2009
Serving cities since
3M+
App downloads
20M+
Reports submitted
20+
Languages supported
The integration layer
Modern mobile and web, on top of the systems you already trust.
Spot Cloud is the integration layer connecting the systems your city already relies on—CRM, GIS, asset management, and work order platforms. It indexes millions of cases for fast search, handles every photo, and serves both to every app. It also takes the real-time load of modern digital services—high-volume reads, routing, and field dispatch—so your systems of record don't have to. No CRM behind your 311? Spot Workers runs the work on its own.
Your system of record stays. Residents and crews get a modern way to use it.
Access channels
Spot Mobile
iOS · Android
Web Portal
Residents · Staff
Spot Tags
QR scan, no app
Open311
Public API
Cloud services
Spot Cloud
Built for the real-time load your systems of record weren't
Every report in
Reports from residents, completions from crews
- Smart intake
- Content moderation
- Face and plate blurring
- Photo resizing
- Routing and workflow
Every request out
To residents, staff and crews
- Search across millions of cases
- Live crew worklists
- Photos served from a CDN
- Each resident's language
- Open311 and high-volume reads
Two-way sync with your CRM, GIS and work order systems
Your systems of record
Existing city systems
CRM · GIS · Asset Management · Work Orders
Selected systems we've integrated with: Verint · Salesforce · Microsoft Dynamics · Motorola CSR · Creatio · SAP · Infor · Esri · PeopleGIS · POSSE · Maximo · TRIRIGA · Schneider Electric
Why Spot Mobile
Six things cities get from Spot Mobile.
Every Language, Every Resident
Your city's app, in your residents' language.
Reporting in 20+ supported languages.
AI-Powered Reporting
Snap a photo or describe the issue. AI fills in the rest.
Assist suggests request types. Residents confirm.
Spot Tags
Scan any asset. Report the right issue. No app.
Scan a tagged asset. Report without an app.
Platform-Native
Rebuilt native on every channel.
Built native for iOS and Android, not a web wrapper.
News+ Channel
Push news. Share resources. Help residents find it all.
City updates and service information, inside your reporting app.
Spot Reporters
Every resident can report. In any language. On any device.
Residents report from the city app, the web portal, or a Spot Tag on the asset itself — in their own language, with VoiceOver and TalkBack support. AI suggests the request type from a photo or description and fills in the details; residents confirm, then get updates as the report moves through your workflow.
- AI suggests the request type from a photo or description; residents confirm
- 20+ languages with automatic translation
- Tested with VoiceOver, TalkBack, and external keyboard navigation
- Spot Tags — scan a QR code on the asset, no app needed
- Web portal mirrors full app functionality
- News+ for city communications
Cities like Boston and Calgary are already live.
Add AI review with Spot Assist 
“Calling feels like complaining, reporting feels like helping.”
— Heather S., Boston
Spot Workers
Take the queue to the field. Close the job where it happens.
Crews see their queue on a live map, take the job, document it with photos and close it from the field. Supervisors get a web portal with map, list and queue filters. Spot Workers runs on your CRM or work-order system — or on its own if you don't have one.
- Reports arrive with the type the resident confirmed and the details filled in
- Real-time task assignment and status updates
- Faceted filtering by type, status, assignee, queue
- Photo documentation and completion notes
- Web portal for supervisors and desktop users
San Francisco Public Works crews spent 20% less time per task.
“Spot Workers has improved the efficiency of our operations tenfold.”
— Deputy Director, Public Works
Every team with field crews
Bring the next department on board.
Already using Spot Workers in one department? Every team with field crews benefits.
Police
Officers handle thousands of complaints monthly, responding within an hour with photo documentation for the public.
Public Works
Crews go straight to the field. Over 20% time-on-task improvement. 1,500+ backlog cases cleared in 2 months.
Inspectors
Respond, cite, and schedule follow-ups from the field. No more returning to the office to log violations.
Transportation
Signals, road repairs, sign replacements — tracked from report through resolution with photo documentation.
Parking
Citations, complaints, and enforcement zones — all managed from mobile in real time.
Parks & Rec
Playground inspections, trail repairs, facility maintenance — same platform residents use to report.
20%
Less time per task (San Francisco)
1,500+
Backlog cases cleared in 2 months
50%+
Fewer days open on average
Accessibility, audited
The deadline moved. The requirement did not.
On April 20, 2026, DOJ extended the ADA Title II compliance dates by one year. The rule still requires cities to make their apps accessible. Access Armada manually evaluated Spot Mobile's iOS and Android apps against WCAG 2.2 A and AA, including VoiceOver, TalkBack, and external keyboard testing.
Cities 50,000+
April 26, 2027
Updated Title II deadline for large municipalities. The extension buys time, not exemption.
Cities under 50,000 · Special districts
April 26, 2028
Updated deadline for smaller municipalities and special districts. Get ahead of procurement cycles. Cities like Brookline, MA already run Spot Mobile.
Partners
We work with partners of every kind.
Platform vendors resell Spot Mobile as the white-labeled mobile and web front end for their CRM, GIS or work-order platform. Resellers bring it to the cities they already serve. Integrators connect it through Spot Cloud and Open311. You keep the city relationship; we keep the apps current.
- White-label iOS, Android and web
- Open311 and GraphQL APIs
- Integrated with city backends since 2009
Let's work together.
Short conversation, real answers. Tell us how you work with cities and we'll show you how Spot Mobile fits your business.
Start a partner conversationSince 2009
Seventeen years of building for cities.
In 2009 Connected Bits built Boston's Citizens Connect, the app WIRED called the future of 311. Seventeen years later, Spot Reporters and Spot Workers run in cities across North America, from Boston and San Francisco to Calgary and Edmonton.
Small team, long tenure, deep specialization. When you call us, you reach the people who built the product.
See Spot Mobile on your own systems.
A walkthrough of Spot Reporters and Spot Workers connected to the CRM, GIS or work-order system your city already runs. You'll talk to the people who built it.
Request a demo