For Verint (Lagan) 311 cities
Modern resident and field apps for the Verint 311 you already run.
Keep your Verint cases, queues and workflows. Add city-branded native apps and a web portal for residents and field crews, connected through Spot Cloud and live quickly.
Download the overview (PDF)
Keep your investment
Keep Verint. Upgrade what people touch.
You've put years into Verint: your case types, queues, workflows and data. Keep all of it. We replace the layer residents and crews actually use, the apps, forms, map and status updates, and connect it to your Verint cases.
- No rip-and-replace, and no new system of record.
- Your existing case types and routing do the work.
- Spot Cloud carries the app traffic, so your Verint servers don't have to.
- Fast, faceted search across millions of cases, for staff and crews, without querying Verint for each one.
Quick to launch
A resident app people actually use.
Spot Reporters is a native iOS and Android app, branded as your city's and connected live to your Verint cases.
Photo in, report out
Residents snap a photo or describe the problem. Spot suggests up to three request types, the resident picks one, and the details fill in. They can change anything before sending.
Every language
Residents report in their own language, professionally translated. Staff read every report in English, and residents get replies in the language they used.
Closed with a photo
When the crew finishes, the resident's report closes with a photo of the work. Nobody retypes it.
The offer
Launch Reporters. Try Spot Workers free.
Every Spot Reporters launch comes with a free trial of Spot Workers. Pick a department and see what changes.
- 1
Launch your city's app
Spot Reporters goes live under your city's name, connected to your Verint cases.
- 2
Pick a department
Crews see their Verint queue on a live map, take the job, capture photos at the point of work and close it from the field. About 30 minutes of training.
- 3
Watch the next one ask
Supervisors see the results on their dashboard. In our experience, once one department sees it working, the next one asks for it.
More than an app
Better reports, from more places.
Spot Tags: no app required
Scannable asset tags on benches, bins, signs and streetlights. A resident scans one with their phone camera, taps the problem, and the report arrives tied to that exact asset, with the context your crew needs.
About Spot Tags →Smart intake, while they write
As a resident writes a report, Spot suggests up to three request types from your city's own categories. The resident always confirms the type, and Spot then fills in its detail fields from the photo and text. Pick abandoned vehicle and its form is already filled in, ready to check and send.
About Spot Assist →Content review, after they send
Once a report is submitted, Spot blurs sensitive content in photos, tags the report by what it shows, and flags offensive content and spam before your staff see it. The original is kept for review.
About Spot Assist →Open311, from the people who helped shape it
Connected Bits was active in forming the Open311 standard and still supports its main implementations. Your data stays open, portable and yours.
Accessibility, audited
Ready for the ADA Title II deadline.
The DOJ's ADA Title II rule requires city web and mobile services, including apps a vendor provides, to meet WCAG 2.1 AA. Spot Mobile for iOS and Android was evaluated by hand by Access Armada, an independent accessibility firm, against WCAG 2.0, 2.1 and 2.2 at Levels A and AA. The full reports are published for your ADA coordinator.
General information only, not legal advice and not a formal accessibility audit.
Why Connected Bits
We've run on Verint since the start.
Integrated with Verint since 2009
We've integrated with Verint (Lagan) for cities like Boston and San Francisco since 2009.
We built Boston's Citizens Connect
Our Boston app, Citizens Connect, was the first of its kind in 2009. Spot Reporters grew out of it.
Built to carry the load
Spot Cloud absorbs app traffic, so your Verint servers do less work. It also flags content under your city's review policy and shows the public each report in the resident's language.
You reach the builders
When you call us, you talk to the people who built the product.
Questions cities ask
Do we have to replace Verint?
No. Spot connects to Verint and keeps it as your system of record.
What if we replace Verint later?
If your backend changes, we can assess a new integration while keeping the resident and crew experience familiar. Upgrading the apps now doesn't wait on a decision about your backend.
Verint has its own mobile and portal options. Why Spot?
Spot is built only for the people outside the office: native iOS and Android apps and a web portal for residents, Spot Workers for crews, and add-ons like Spot Assist and Spot Tags. It all connects to the Verint cases, queues and workflows you already run, and the apps have an independent accessibility evaluation you can review.
Who do we contract with?
Connected Bits. We contract directly with your city, so you have one agreement for the apps, Spot Cloud and support.
How fast can we launch?
Quickly. We've connected to Verint many times, so the integration is the fast part. Your branding decisions, IT security review and app store approval set the rest of the schedule, and we plan them with your team from day one.
What's free?
Spot Workers, with a free trial when you launch Spot Reporters.
Can we start with one department?
Yes. Most cities start Spot Workers in Public Works and expand from there.
Do residents need to download an app?
No. Residents can report on the web portal without an app, and scanning a Spot Tag opens a city web page that already knows the asset. The native apps are there for residents who want them.
Does the ADA rule cover apps a vendor provides?
Yes. The DOJ says cities must make sure vendor-provided content and apps meet WCAG 2.1 AA.
More from Spot
Spot Assist
Smart intake helps residents file the right request. Content review checks every report before anyone else sees it.
Learn more → Add-onSpot Tags
QR tags on streetlights, bins and benches. Residents scan, and the report arrives knowing the exact asset.
Learn more → The platformSpot Cloud
The integration layer that connects residents and crews to your CRM, GIS, asset and work order systems.
See the platform →See your 311 on a modern app.
Book a walkthrough, and try Spot Workers free.